Shipping & Policies


Hey Lola specializes in jewelry designed to encourage well being, positivity, and healing. I'm heavily influenced by nature and my love for people and the planet, which shows in a lot of the colors, mantras and components I choose.

I blog regularly at, where you can read about my process, my mission and why I do what I do. Stay tuned for the upcoming "People + Planet" project!

Sales, updates, and previews can be found by becoming a fan of the Hey Lola facebook here:

You can also find me on instagram at @loveheylola

*Important Note: Please keep in mind that Etsy is a venue for merchants to sell their wares, and that the policies and practices of Etsy do not always reflect the policies and practices of the shops within. Etsy is not juried and there is no application process, therefore Etsy is open to anyone to set up shop here. If you have concerns about the handmade and/or vintage authenticity of my products, I would be more than happy to share information about my process and my studio space. As always, please feel free to ask ANY questions if you have doubts or concerns.


I currently accept Paypal or credit cards. Payment is expected at the time of purchase or the item will be re-listed. If you would like to make alternate arrangements for payment, please contact me. Illinois residents will pay sales tax at check out.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

I want you to be happy with your experience here. If you are unhappy for any reason, let me know and I'll try to make it right.

I will accept returns with a full refund within 14 days of receipt. Please contact me before sending any item back. Refunds can only be issued upon receipt of the item, if the item is in the exact condition it was sent out in.


*A note: My jewelry and/or accessories are not intended for children under the age of 13. Many of the finished pieces are comprised of small and/or vintage parts and should be considered delicate.